Cancellation policy

PURCHASE OPTIONS: SUBSCRIBE & SAVE — CANCELLATION POLICY

About Subscribe & Save
Subscribe & Save lets you receive your favourite peanut butter automatically on a recurring basis, with RM5 off every order.

Minimum Commitment
By subscribing, you agree to a minimum commitment of 2 deliveries before you're eligible to cancel. This helps us plan production and keep the discount sustainable.

Cancelling Your Subscription
Once your minimum commitment of 2 deliveries has been fulfilled, you may cancel your subscription at any time.

To cancel, please contact us via:
📱 WhatsApp: 017-8093685
📧 Email: hello@nuttymonster.com

Cancellation requests should be submitted before your next billing/processing date to avoid being charged for the upcoming delivery. We recommend reaching out at least a few days in advance.

Cancelling Before the Minimum Commitment
If you wish to cancel before completing your 2 required deliveries, please contact us — we're happy to discuss your situation, though early cancellation may not always be possible depending on order status.

Changes to Your Subscription
Need to pause, skip, or adjust your subscription (e.g., delivery frequency, product, address)? Reach out to us via WhatsApp or email and we'll be glad to help.

Questions?
WhatsApp: 017-8093685
Email: hello@nuttymonster.com
Operating Hours: 9:00 AM – 6:00 PM