Refund policy
RETURN & EXCHANGE POLICY
We take great care in packing every order, but we understand that issues can occasionally occur during transit or with product quality.
Eligibility
Returns and exchanges are accepted only for the following issues:
Transit/Packaging Issues
- Damaged jar (e.g., broken, leaking)
- Incorrect item received
Quality Issues
- Rancid or off smell/taste
- Stale taste
- Mould or visible contamination
- Foreign objects in the product
Please note: Natural peanut butter naturally separates, with oil rising to the top. This is normal and not a defect — simply stir before use. Slight texture or colour variation between batches is also expected and does not qualify for return.
We are unable to accept returns or exchanges for change of mind, or once more than a small portion of the product has been consumed (a small amount for tasting/testing purposes is fine when reporting a quality issue).
Reporting a Claim
Please contact us within 24–48 hours of delivery with:
- Your order number
- Clear photos of the issue (damaged packaging, mould, foreign object, etc. — for taste-related issues, a description along with a photo of the jar/batch code is fine)
Claims submitted after this window may not be eligible for return or exchange.
Resolution
Once your claim is reviewed and approved, we will arrange a replacement or refund at no cost to you. As this issue is on our end, we will cover all return shipping costs.
How to Reach Us📱
WhatsApp: 017-8093685
Email: hello@nuttymonster.com
Operating Hours: 9:00 AM – 6:00 PM