Tracking Update Privacy Policy

NuttyMonster Tracking Update Privacy Policy

Effective date: 23 September 2026

Business operator: SEMUA ROOTS ENTERPRISE, trading as NuttyMonster
Website: https://nuttymonster.com
Privacy contact: hello@nuttymonster.com

1. About this app

SEMUA ROOTS ENTERPRISE operates Tracking Update, also known as NuttyMonster WhatsApp Automation, as an internal application exclusively for our NuttyMonster ecommerce store.

The app connects our Shopify store with Meta’s WhatsApp Business Platform to provide shipment notifications and track message delivery. It is not offered as a service to other merchants.

This policy covers information processed through the Tracking Update app. It supplements our store’s general privacy policy, which separately covers shopping and other interactions with NuttyMonster.

2. Information we process

To provide shipment notifications, the app may process:

Customer names and telephone numbers associated with orders.
Shopify order references, order identifiers, and fulfillment identifiers.
Courier names, tracking numbers, tracking links, and fulfillment information.
Notification templates and the information included in those notifications.
WhatsApp message identifiers, timestamps, and sent, delivered, read, or failed statuses, where available.
Technical event records and error codes needed to operate and troubleshoot the app.

This information comes from our Shopify store, information customers provide to us, and message-status notifications from Meta.

The app does not request customers’ WhatsApp passwords, access their personal contact lists, or read unrelated WhatsApp conversations. Payment-card details are not required for shipment notifications.

3. How we use information

We use this information to:

Identify the order and shipment associated with a notification.
Send requested shipment and tracking updates through WhatsApp.
Monitor notification delivery and investigate failures.
Prevent duplicate notifications.
Maintain the security and reliability of the app.
Respond to relevant customer enquiries and privacy requests.

The app is intended for transactional shipment notifications, not advertising campaigns. We do not sell personal information collected through this app.

4. WhatsApp notifications and your choices

WhatsApp shipment notifications are optional. We obtain the necessary permission before sending them. Providing a telephone number with an order does not, by itself, constitute permission to receive WhatsApp notifications.

You may withdraw permission or request that we stop WhatsApp notifications by emailing hello@nuttymonster.com. Please identify the telephone number associated with your request.

Opting out of WhatsApp notifications does not cancel your order. You can contact us by email for shipment information.

5. Who receives information

Information necessary to operate the app is processed through:

Shopify, which provides our ecommerce platform and relevant order information.
Meta/WhatsApp, which processes the recipient’s telephone number, notification content, and associated information to deliver messages and provide message-status updates.
Technical service providers we use to host, secure, or maintain the app, where access is necessary for those services.

We may also disclose information when required by law or when necessary to establish or defend legal claims.

Shopify and Meta also process information under their applicable terms and privacy policies. Their services may involve processing information in countries outside your country of residence.

6. Storage and security

We use safeguards appropriate to the information processed, including restricted administrative access, encrypted storage of integration credentials and recipient telephone numbers, and verification of incoming webhook requests.

No system can guarantee absolute security. Please do not send passwords, payment-card numbers, or unnecessary sensitive information through WhatsApp.

7. How long we retain information

We retain app-related personal information only for as long as needed for shipment notifications, delivery troubleshooting, security, and applicable legal obligations.

When information is no longer needed, we delete it or anonymize it. Order records held in our ecommerce platform may have separate retention requirements described in our store’s general privacy policy.

8. Your requests and data deletion

You may contact us to request access to or correction of your information, request deletion of app-related personal information, withdraw messaging permission, or raise a privacy concern.

Email: hello@nuttymonster.com

For deletion requests:

Use the subject “Tracking Update data deletion request.”
Provide your relevant order reference or the telephone number associated with the notifications.
Describe the information you would like deleted.

Do not include passwords or payment-card details.

We may request limited additional information to verify that the records belong to you. We will assess and respond to requests in accordance with applicable law.

Some information may need to be retained for legal obligations or unresolved disputes. Where applicable, we will explain any limitations.

Deleting app records does not automatically delete your Shopify order records or information independently held by Meta.

9. Changes to this policy

We may update this policy to reflect changes in the app or our information-handling practices. The latest version and its effective date will be published on this page.